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Utilization Review

The Utilization Review Department, located at Morongo, handles Contract Care External Referrals. The referrals start with your provider. He/She then sends the referral to the UR Department. If it is an emergency or urgent referral, your provider will call the Chair of the UR Department and discuss this referral with them. The referral is then set up as quickly as possible. The routine referrals take approximately 2-3 weeks to process. They are reviewed by the UR Committee and then processed if approved.

If you do not hear from the UR Department on the status of your referral within a few weeks of your provider visit, please call the UR Department at Morongo to discuss it. You can receive a status update. There are instances when the referral has been deferred due to lack of information or work up. There are other times when the referral is not a covered benefit and needs to be re-addressed with your provider.

Riverside San Bernardino Co. Indian Health

  • Anza Clinic - 39100 Contreras Rd., Suite C, Anza, CA 92539 Phone: (951) 763-4835 (877) 781-0555 Fax: (951) 763-0495
  • Barstow Office - 170 Yucca Ave., Barstow, CA 92311 Phone: (760) 256-9016 (877) 277-3101 Fax: (760) 256-7856
  • Commodity Warehouse - 459 Egan St., Beaumont, CA 92223 Phone: (951) 845-3955 Fax: (951) 845-0185
  • San Manuel Clinic - 11980 Mt. Vernon Ave., Grand Terrace, CA 92313 Phone: (909) 864-1097 (888) 268-0008 Fax: (909) 503-1225
  • Morongo Clinic - 11555 ½ Potrero Rd., Banning, CA 92220 Phone: (951) 849-4761 (800) 732-8805 Fax: (951) 849-5612
  • Palm Springs CHR Office - 901 E. Tahquitz Way, Suite A204, Palm Springs, CA 92262 Phone: (760) 323-9496 (877) 781-0444 Fax: (760) 320-9615
  • Pechanga Clinic - 12784 Pechanga Rd., Temecula, CA 92390 Phone: (951) 676-6810 (951) 676-0744 Fax: (877) 781-0333
  • Soboba Clinic - 607 Donna Way, San Jacinto, CA 92583-5517 Phone: (951) 654-0803 (951) 487-9627 Fax: (951) 487-9634
  • Torres-Martinez Clinic - 66-735 Martinez Rd., Thermal, CA 92274 Phone: (760) 397-4476 (800) 717-4476 Fax: (760) 397-0066

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