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Alternate Patient Eligibility Programs

Patient Services

At Riverside San Bernardino County Indian Health, Inc. (RSBCIHI), we understand that health care needs vary widely across our community. Our Patient Services Department is dedicated to helping individuals and families navigate the complex landscape of health care coverage. By offering prescreening services and assistance with applications for various programs, we ensure that all our patients have the opportunity to receive appropriate and comprehensive health care coverage.

Patient Registration

Riverside - San Bernardino County Indian Health, Inc.

Eligibility Requirements

Our Patient Registration Department determines eligibility based on guidelines from the RSBCIHI Board of Directors. To qualify, you’ll need to show proof of tribal membership and residency within Riverside or San Bernardino counties. If you’re a tribal member living outside these counties, you may qualify for referred care.

Services Offered

  • Eligibility Screening: Quick and efficient prescreening to determine potential eligibility for various health care programs such as Medi-Cal, Medicare, and Covered California.
  • Application Assistance: Full support in completing and filing applications for health care coverage through county, state, or federal programs.
  • Referral Services: Providing referrals for emergency food and utility assistance among other support services.
  • Quarterly Checks: Mandatory quarterly screenings for all uninsured patients to explore potential eligibility for alternate health care coverage.
  • Cultural Competence: Emphasizing cultural sensitivity in all interactions, ensuring that services are respectful of and tailored to the diverse backgrounds of the patients we serve.

Programs Available

  • Medi-Cal: Assistance with applications, redeterminations, and navigating managed care plans.
  • Covered California: Certified Enrollment Counselors offer help with selecting suitable health plans, renewals, and exemptions.
  • Medicare: Guidance through the application process and understanding available benefits.
  • LIHEAP: The Low-Income Home Energy Assistance Program helps eligible households manage their heating and cooling expenses.
  • Emergency Funds: Available for Indian families in dire financial circumstances, provided by the generosity of consortium tribes and RSBCIHI employees.

How to access RSBCIHI services

Walk-In or Schedule an Appointment

Visit one of our clinics or contact us to set up a time for your eligibility screening.

Contact Information

Reach out to the Patient Services Department by phone or email for quick assistance or to ask any questions about your eligibility.

Why Choose RSBCIHI for Alternate Health Care Coverage?

Our dedicated staff not only provides assistance in applying for and maintaining coverage but also acts as a liaison between patients and external programs. This integrated approach ensures that each patient’s unique cultural and personal needs are respected and met, thereby enhancing the overall well-being of our community.


Message From Our Patient Services Team

Hello, I’m Matthew Iversen, the head of the Patient Services Department at RSBCIHI. Our goal is to ensure that no one in our community goes without necessary medical services due to a lack of information or assistance in obtaining health care coverage. We are here to guide you through the process of finding the right program that fits your needs and to support you in securing the benefits you deserve. Let us help you navigate these paths to ensure your health and well-being are fully protected.