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Quality Management

High Quality Assurance

At Riverside San Bernardino County Indian Health, Inc. (RSBCIHI), we are dedicated to delivering the highest quality of healthcare to all our patients. Our Quality Management (QM) department ensures that our healthcare system is patient-centered and adheres to the highest standards of safety, effectiveness, efficiency, and equity.

Our Commitment

Quality Management at RSBCIHI is committed to:

  • Continuous Improvement: By assessing and enhancing the services we offer, we strive to provide care that meets the evolving needs of our patients.
  • Patient-Centered Care: Ensuring that all aspects of care are coordinated and focused on the patient’s specific health needs.
  • Safe and Effective Services: Maintaining rigorous standards for infection prevention, environmental health, and overall patient safety.

Feedback and Improvement Processes

We value our patients' input as essential to our continuous improvement efforts. RSBCIHI offers several methods for patients to provide feedback:Continuous Improvement: By assessing and enhancing the services we offer, we strive to provide care that meets the evolving needs of our patients.

  • Patient Satisfaction Questionnaire: Available per department, this questionnaire allows patients to report their experiences after each visit, highlighting both satisfactory and unsatisfactory aspects.
  • Comments/Complaints Regarding Program Services: This form enables patients to file a complaint or express concerns about the services received. These forms can be found at all health clinics and online at www.rsbcihi.org. Patients may submit forms directly to a staff member or mail them to the Quality Management Department.

Talk To Us

Contact Quality Management:

  • QM and Facilities Coordinators: Located at the Soboba and Morongo Clinics, our coordinators are here to resolve concerns about any aspect of healthcare that cannot be addressed at the point of care. They listen to questions, problems, or special needs and refer concerns to Administration or the appropriate department for resolution.
  • Direct Assistance: Contact the Quality Management Coordinator at (909) 864-1097 ext.4781, or use the Compliance Hot-line at 866-640-3532 to discuss any issues directly. All comments are confidential and shared only with relevant directors or senior leadership to facilitate prompt and effective resolution.

Address for Feedback:

Quality Management Department

11980 Mt. Vernon Ave.,

Grand Terrace, CA 92313

Our Assurance:

Any concerns or complaints should be addressed within thirty (30) days, and we commit to responding to all issues within two (2) business days.

FAQ's

Unaccepted Proof of Residency Documents

We cannot accept California IDs, DMV documents, vehicle insurance letters, or handwritten notes as proof of residency.

What to Expect at Check-In

When you visit the clinic, you’ll be asked to confirm your personal information. Once a year, we’ll need this information in writing along with an updated, original proof of residency. If you have any questions, please contact our Patient Registration Department.

Payment for Services

Most RSBCIHI clinic services are provided at no cost. However, we require all patients to provide any insurance information (Medi-Cal, Medi-Care, or private insurance) during registration. This helps us secure additional funding to support our services. If you don’t have insurance, our Patient Services staff can provide a quick screening to help you find possible coverage options.

How often do I need to provide Proof of Residency?

Proof of residency is required once a year, and the documents should be dated within six weeks of your visit.

How often should I update my information?

We’ll ask you to confirm your information verbally at each visit, and we require a written update and proof of residency once a year.

Can I bring copies of documents?

No, we require original documents.

Why do you need my insurance information?

Providing your insurance helps us if you or a family member needs to be referred for additional care. It also allows us to bring in third-party revenue to support and improve clinic services.

Message from Quality Management:

"Hello, we are the Quality Management team at RSBCIHI. Ensuring the quality of your healthcare experience is our top priority. We are continuously working to improve our services and we highly encourage your feedback as it is vital for our improvement. Our team is committed to addressing your concerns swiftly and effectively, ensuring that you receive care that is not only compliant with the highest standards but also respectful of your needs and expectations."